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PREP FOR ARRIVALS

Before your appliance arrives, prep your space.

Ways to prepare

If you selected installation at checkout, we’ll supply the parts needed to get your appliance installed. If you’re installing yourself, make sure you have the right parts and hookups (our checkout will identify compatible parts if you need to purchase them). Be sure to measure your home so your appliance fits through each hall and doorway and fits in your space. Installation fees include basic installation, but not things like new connections or cabinetry modifications

Inspect your space

Check for proper plumbing and correct water lines for products like washers, dishwashers or refrigerators with a water dispenser. Ensure there are nearby electrical outlets that fit your new appliance plug. If you do not have proper plumbing or outlets, the installation fee will not be waived. Deliveries above the 5th floor will only be made with a working elevator.

Map out a path of entry
  • Measure the width of each doorway, hallway and stairwell the product may pass through.
  • If necessary, your delivery crew will remove your exterior doors (hinge pins) to gain access.
  • Make sure the pathway is clear of personal items, including tables or furniture that may get in the way.
  • We won’t remove interior doors, handrails, banisters, screen doors or any personal possessions.
Map out a path of entry
  • Measure the height, width, and depth of your space to ensure the dimensions of your product match.
  • Some products will need some breathing room for venting, hookups and to allow doors to open:
  • Measuring for a laundry space: Add 1" of space on the sides of and in between the washing machine and dryer. Add 6" in the back of both the washing machine and dryer for venting and hoses.
  • Measuring for a refrigerator: add ½" on each side for venting.
Cabinet modifications will incur additional cost.

Confirm you have the right parts

ARRIVAL & INSTALLATION

When your appliance is delivered, make sure you’re available to sign and inspect it to ensure you’re satisfied. If you’re not available, someone 18 years or older must be there to sign.

What to expect

Our delivery team will use coverings to protect finished floors. If you selected installation, we'll make sure your appliance starts and runs properly.

Keep in mind:
  • We offer installation for pedestals purchased with companion appliances.
  • If you requested haul away but not uninstall, make sure all old products are unhooked, emptied and moved to an area where they can easily be removed.
  • If you did not request installation, your appliance will be delivered to a spot you designate. It will be removed from the packaging for you to inspect.

Inspect your appliance

Upon delivery, please inspect your products for any damage. If you see any issues, let your delivery crew know immediately. Do not accept a damaged product if you want to return or exchange it. See our Return Policy for more details, including how to request a return after your product has been delivered.

Click below for installation details on specific appliances

Upon delivery, please inspect your products for any damage. If you see any issues, let your delivery crew know immediately. Do not accept a damaged product if you want to return or exchange it. See our Return Policy for more details, including how to request a return after your product has been delivered.

Installation services include:
  • Uncrating and removing packing materials
  • Supplying and attaching a water supply hose to the water shutoff valve and inlet valve on the dishwasher
  • Purging the water line
  • Connecting drain hoses to the existing drain system
  • Testing the dishwasher for proper operation
  • Hauling away trash
Preparing for a dishwasher installation:
  • Uninstall the existing dishwasher before the delivery agent arrives.
  • Make sure the water shutoff valve connection is exactly 3/8" MPT.
  • The delivery agent will have power cord, drain hose and water supply line measuring 6' in length. Please be sure your connection points are within this 6' range.
  • Make sure the flooring under the dishwasher is level throughout the cavity and kitchen.
  • The delivery agent won’t attempt to connect or disconnect to saddle or needle type valves, only permanent in-line water valves.
  • The delivery agent won’t splice or tie together any water or drain lines.
Preparing for a dishwasher installation:
  • Uncrating and removing packing materials
  • Unpacking interior
  • Connecting water hoses
  • Connecting the drain line
  • Installing feet
  • Removing packing bolts or straps
  • Leveling
  • Hauling away trash
Parts included with a washer installation (sold separately if you do not select installation services):
  • Water inlet hoses
  • Drain hoses
Preparing for a washer installation:
  • Make sure the electrical outlet is securely attached to the wall or floor and meets the National Electrical Code requirements for washers.
  • The delivery agent will only turn the water off at the specific valve where washer water lines are attached. House main water valves won’t be turned off.
  • Make sure water shutoff valves are in a safe and accessible location. Otherwise, the delivery agent will not be able to access it.
  • If you plan on ordering a stacking kit, make sure you order it at the same time as the washer and dryer so they can be installed together.
  • The delivery agent won’t reconnect or reuse any existing water or drain lines.
  • The delivery agent won’t connect to hot or cold water supplies or drain pipes that are less than 39" above the floor.
Installation services include:
  • Uncrating and removing packing materials
  • Attaching legs
  • Leveling
  • For gas: Supplying and connecting the gas flex line to the existing shutoff valve
  • Attaching the power cord
  • Supplying and connecting an approved 4" x 8' vent pipe and up to 2 elbows
  • Attaching the steam assist kit if required
  • Plugging the unit in and testing it for proper operation
  • Hauling away trash
Parts included with a dryer installation (sold separately if you do not select installation services):
  • For electric: 3-prong electrical cord and 4-prong electrical cord
  • For gas: ⅜" flex gas line
  • Steam assist kit (if needed)
  • Dryer venting
Preparing for a dryer installation:
  • The delivery agent can only connect to the venting supplied with the installation, which is a new 4" rigid pipe that is within 8' of the appliance. They cannot connect to plastic or foil venting.
  • Make sure the electrical outlet is securely attached to the wall or floor and meets the National Electrical Code requirements for dryers.
For gas:
  • The delivery agent won’t perform LP gas conversions.
  • Make sure the electrical outlet is properly secured in a junction box with a cover plate and is less than 2' from the back of the appliance.
  • Garage installation code requires the dryer is a minimum of 18" above the parking surface.
  • If the dryer is installed in a closet, make sure proper ventilation requirements are met. Review the manufacturer’s installation instructions to check.
  • If you plan on ordering a stacking kit, make sure you order it at the same time as the washer and dryer so they can be installed together.
Installation services include:
  • Uncrating and removing packing materials
  • Unpacking the interior
  • For gas: Supplying and connecting approved 4' flex gas lines
  • For gas: Supplying and connecting the gas flex line to the existing shutoff valve
  • Plugging in and testing for gas leaks or proper operation, depending on gas or electric
  • Hauling away trash
  • Plugging the unit in and testing it for proper operation
  • Hauling away trash
Parts included with a range installation (sold separately if you do not select installation services):
  • For electric: 3-prong electrical cord and 4-prong electrical cord
  • For gas: ½" ID flex 4' gas line
Preparing for a range installation:
  • The delivery agent will install any anti-tip devices.
  • For electric: Make sure the electrical outlet is securely attached to the wall or floor and meets the National Electrical Code requirements for ranges.
For gas:
  • The delivery agent will only connect to an approved operational gas shutoff valve that is within 4' of the range.
  • The delivery agent won’t route a flex gas line through a cabinet or fixed walls and floors.
  • The delivery agent won’t provide conversions for the LPG fuel source.
  • The delivery agent won’t install it on a carpeted floor.
  • The delivery agent isn’t responsible for vent connection.
Installation services include:
  • Uncrating and removing packing materials
  • Unpacking the interior
  • Supplying and connecting the water line to the existing water shutoff valve
  • Purging the water line
  • Plugging in the refrigerator
  • Leveling
  • Flushing the refrigerator water system where applicable
  • Testing the refrigerator for proper operation
  • Installing handles on the refrigerator and freezer doors if needed
  • Hauling away trash
Parts included with a refrigerator installation (sold separately if you do not select installation services):
  • 7' nylon braided water line
Preparing for a refrigerator installation:
  • The delivery agent will try to remove refrigerator and freezer doors, if necessary, to get it into the home.
  • The delivery agent won’t attempt to connect a valve that is further than 6' away from the refrigerator.
  • The water line must be long enough to allow for the refrigerator to be pulled out for cleaning and servicing.
  • The delivery agent won’t drill any holes through fixed walls or floors.
  • The delivery agent won’t attempt to connect or disconnect a water line in a location where they can’t fully stand up or that doesn’t have enough light.
  • The delivery agent won’t attempt to connect or disconnect to saddle or needle valves, only permanent in-line water valves.
  • The delivery agent won’t attempt to connect or disconnect any water lines where ceiling tiles or other obstructions impede the valve.
  • Make sure the cabinet opening is large enough for the refrigerator. No cabinet modifications will be made.
  • The delivery agent won’t connect to copper water lines or reuse any existing water lines.
  • Make sure water shutoff valves are in a safe and accessible location. Otherwise, the delivery agent will not be able to access it.
Installation services include:
  • Uninstalling the old product
  • Remove packing materials
  • Installing mounting hardware to the backsplash
  • Adjusting the blower to meet the existing duct
  • Securing the unit to the cabinet
  • Testing the unit for proper operation
  • Hauling away trash
Preparing for a microwave/hood combination installation:
  • Ensure the top cabinet mounting holes from the existing microwave/hood combination are the same size or smaller than the new mounting holes and won’t compromise their integrity.
  • Make sure a receptacle is located in the cabinet above the microwave/hood combination.
  • If removing the existing microwave/hood combination may cause damage to wall treatments, cabinets or other fixtures, the delivery agent will not remove it. This includes microwave/hood combinations that are caulked to tile or backsplashes.
  • The delivery agent won’t drill or cut into any solid surface such as granite, corian or marble.
  • Verify that the venting lines up with and meets all the manufacturer specifications, meaning there should be no hazardous vent materials such as flexible ducting or venting that’s the wrong size. The delivery agent won’t supply any venting and will not connect to any ducting that’s not already in place. No modifications to venting or cabinets will be made.
  • The back wall plate won’t be removed if it may cause property damage.
  • Make sure stripped out top cabinet bolts from the existing unit are removable.
  • If the uninstall of the old unit is complex, installation won’t be completed. Examples of complex situations include a modified power supply, a unit that has been screwed directly to the cabinet or a unit that has been modified or partially disassembled.

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